Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Every wager can result in a loss. Before you play, decide how much time and money you are comfortable spending, and only gamble with money you can afford to lose. Never use money needed for rent, bills, food, education, debt repayments or other essential expenses.

A responsible approach means making decisions before you start, rather than chasing losses or increasing your stakes in response to emotions. Set a budget for gambling and consider it an entertainment expense. When your budget or time is used, finish the session. Do not borrow money, sell possessions or use credit to continue gambling.

• Only gamble when you are in a clear and settled frame of mind.
• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not chase losses by placing larger or more frequent bets.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not regard gambling as a source of income or a solution to financial problems.
• Keep your account information private and do not allow other people to gamble through your account.
• Use available account controls when you want help managing your gambling.
• Ask for support early if gambling is becoming difficult to control.

If gambling is affecting your relationships, work, study, health or finances, consider taking a break and speaking with someone you trust. You do not need to wait for a serious problem before seeking help.

Tools to help you stay in control

Account management tools can help you make decisions before gambling becomes difficult to manage. Depending on what is available for your account and location, you may be able to set limits on deposits, wagers or losses, set session reminders, take a temporary break or request self-exclusion. These tools are intended to support your choices, but they should be used alongside a personal budget and regular breaks.

Set limits before playing

Choose limits that reflect your income, expenses and personal circumstances. A limit should be realistic, affordable and treated as a firm boundary. Do not increase it simply because you have lost money or because you are having a winning session. If you find it difficult to maintain a limit, stop gambling and consider a longer break or self-exclusion.

Take a break

A temporary break can help you step away from gambling and consider whether it is still enjoyable and affordable. Use a break when you feel distracted by gambling, are spending more than planned or need time to deal with financial or emotional pressure. During a break, avoid finding alternative accounts or services to continue gambling.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or longer. A self-exclusion request should be taken seriously. Once it is arranged, do not attempt to open another account or bypass the restriction. If you believe you need self-exclusion, contact the available customer support channel or use the relevant account-management option. Any applicable terms, verification steps and restrictions will be explained through the appropriate process.

You can also consider practical steps such as removing saved payment details, limiting access to gambling apps or websites, asking your bank about available gambling transaction controls, and asking a trusted person to help you manage finances. These steps may be useful alongside account limits or self-exclusion.