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Privacy Policy

This Privacy Policy explains how Beonbet Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that your information may be handled as described below. This policy should be read together with our Terms and Conditions and any other notices shown on the website.

Beonbet Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), licence reference OGL/2024/112/0974, and applies SSL encryption along with certified RNG technology across its full game library.

Information we may collect

We may collect information that you provide directly, information generated when you use the website, and information received from service providers or other permitted sources. The information collected depends on the services you use, the checks that apply to your account and the choices you make.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, country of residence, username, password, telephone details and email address. We may also handle information about your preferences, account settings, responsible gambling choices, customer support enquiries and communications with us.

Identity and verification information

To help confirm your identity, age, location or eligibility to use the service, we may request verification documents or other information. This can include identity documents, proof of address, information about your source of funds or other details reasonably needed for security, anti-fraud and compliance checks. Verification information may be reviewed by authorised staff or specialist service providers acting on our instructions.

Payment and transaction information

We may record deposits, withdrawals, bets, wins, losses, account balances, payment method details and related transaction information. Payment processing may be provided by external payment providers. We do not necessarily receive or store complete payment card details where a payment provider processes those details directly. We may still receive information needed to confirm a transaction, prevent misuse and provide account support.

Device, usage and cookie information

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, referral information and interaction with website features. We may also use cookies and similar technologies to remember settings, support security, understand website performance and improve the user experience.

How we use information

We use personal information for purposes connected with providing and managing the website and online gambling services. We seek to collect and use information that is relevant to these purposes and to avoid using it in ways that are incompatible with the reason it was collected.

To create, maintain and administer your account.
To process deposits, withdrawals and other account transactions.
To provide games, account features, customer support and other requested services.
To confirm identity, age, location and account ownership.
To carry out fraud prevention, security, risk management and anti-money laundering checks.
To monitor activity, detect suspicious or unauthorised use and protect players, the website and payment systems.
To meet legal, regulatory, tax, reporting and record-keeping obligations that apply to the services.
To respond to questions, complaints, requests and communications from you.
To personalise website content, remember preferences and assess website performance.
To send service messages, account notices and other important operational communications.
To send marketing communications where permitted and where you have provided any consent or preference required.
To review, test and improve our systems, products, security controls and customer experience.

We may use information in aggregated or de-identified form for analysis, reporting and service improvement. Information in this form should not reasonably identify an individual player. We may also use information to enforce our terms, resolve disputes, protect our legal rights and respond to lawful requests from public authorities or other authorised parties.

Sharing information

We may share relevant information with companies and service providers that help operate the website, including payment processors, identity and verification providers, fraud prevention services, technology providers, customer support tools, hosting providers, analytics providers and professional advisers. These parties should only receive information needed for their role and may be required to protect it.

Information may also be shared where necessary to comply with a legal or official request, investigate suspected fraud or unlawful activity, protect the safety and security of the website or users, enforce our terms, or support a business change such as a restructuring or transfer of services. We do not treat personal information as a public resource, and we do not sell it as a general commodity.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Some are necessary for account access, security, navigation and core website functions. Others may help us remember choices, understand how the website is used, measure performance or support relevant communications. Cookie availability and functionality may vary depending on your browser, device and settings.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some account or website features may not work as intended. Browser controls may not remove information that has already been lawfully collected or held for security, account administration or legal purposes.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and restrictions on staff access. No website, network or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored by us or by service providers in locations that may be outside Australia, subject to appropriate handling arrangements and applicable requirements. We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or dispose of it in another appropriate way.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is permitted, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or request an explanation of a privacy-related decision.

How to exercise your rights

To make a privacy or data request, contact support@beonbetcasino.top. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect the account before responding. This helps prevent personal information from being disclosed to the wrong person.

Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask us to delete your information where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to marketing communications or update your communication preferences. You can also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent does not usually affect service messages that are necessary to manage your account, process transactions, maintain security or provide important notices. Similarly, closing an account or requesting deletion does not necessarily require us to remove records that must be retained for legal, fraud prevention, dispute resolution, security or other legitimate purposes.

Complaints and policy updates

If you have a concern about our handling of personal information, contact support@beonbetcasino.top with details of the issue so it can be reviewed. We aim to handle privacy concerns fairly and within a reasonable timeframe. If you are not satisfied, you may have the option to raise the matter with an appropriate privacy authority or other body available in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, security practices or applicable requirements. The updated version will be made available on the website, with the effective date or other notice where appropriate. We encourage players to review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, to the extent permitted by law.